Refund Policy
Our cancellation and refund terms for PriceForge subscriptions.
Last updated: February 23, 2026
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles payments, invoicing, sales tax, and billing support on our behalf.
All refund requests are processed by Paddle in accordance with their policies and applicable consumer protection laws.
Refund Eligibility
We want you to be satisfied with PriceForge. If you are unhappy with your purchase, you may request a refund within 14 days of your subscription purchase or renewal.
Refund requests are reviewed on a case-by-case basis at the sole discretion of Paddle, our Merchant of Record. Refunds may also be considered beyond this period for exceptional circumstances, which could include:
- Service issues or outages that significantly impacted your usage
- Features not working as described
- Accidental or duplicate purchases
How to Request a Refund
To request a refund, you can:
- Contact Paddle directly through the receipt or invoice email you received at the time of purchase.
- Email us at [email protected] and we will assist you with the refund process through Paddle.
Please include your account email and the reason for your refund request. We aim to respond to all refund requests within 3 business days.
Cancellation
You may cancel your subscription at any time through the Paddle customer portal or by contacting us.
Upon cancellation, you will retain full access to your paid tier until the end of your current billing period. No partial refunds are provided for unused time remaining in your billing cycle. After your paid subscription ends, your account will automatically revert to the Free tier, which remains available at no cost.
No further charges will be made after cancellation.
Refund Processing
Approved refunds are processed by Paddle and typically returned to your original payment method within 5-10 business days, depending on your payment provider.
Upon receiving a refund, your account will be downgraded to the Free tier. You may re-subscribe to a paid plan at any time.